Outback Whips and Leather was started in 2002 by Ron and Liz Hill. The business was started with a genuine focus on customer service and quality products.
Before opening the doors Ron and Liz compiled a list of things that they disliked about the way the larger, highly commercial stores did business. Mostly they disliked the lack of customer service and care for their customers’ needs. With this list as a guide Ron and Liz have built a team that shares these values.
The Outback Whips and Leather team have created an Award Winning business with a reputation for quality products and old fashioned customer service.
Ron is the owner and the “bosses” husband. Ron is the saddler and whipmaker in the business and works from the Red Cliffs store and workshop. His two great passions are leatherwork and traditional bush heritage. These he combines to make a range of traditional bush leather goods.
Ron is the ideas and creative person in the business who comes up with great ideas and creates headaches for the rest of the team.
Liz is the other owner (the boss) and is responsible for the overall management of the business.
Liz does all of the admin work and most of the customer service in the Red Cliffs store. Liz creates a range of rugged canvas, vinyl and leather bags and assists Ron with the manufacture of our leather products.
Cassie is the Broken Hill team leader and office administrator. Cassie is generally the person who answers the phone and is very knowledgeable with all parts of the business. If she can’t answer your questions or assist you then she will put you through to the person who can. As our longest serving employee she knows as much about what’s going on as anyone.
Kim is our front of store team member. Kim has extensive retail experience and her passion for customer service ensures your satisfaction. Although customers are her main focus, Kim is very creative and her visual displays and shop layout reflect this. She assists Cassie with administration duties, Ecommerce and promotions.