Outback Whips and Leather was started in 2002 by Ron and Liz Hill. The business was started with a genuine focus on customer service and quality products.
Before opening the doors Ron and Liz compiled a list of things that they disliked about the way the larger, highly commercial stores did business. Mostly they disliked the lack of customer service and care for their customers’ needs. With this list as a guide Ron and Liz have built a team that shares these values.
The Outback Whips and Leather team have created an Award Winning business with a reputation for quality products and old fashioned customer service.
Ron is the owner and the “bosses” husband. Ron is the saddler and whipmaker in the business and works out in the workshop. His two great passions are leatherwork and traditional bush heritage. These he combines to make a range of traditional bush leather goods.
Ron is the ideas and creative person in the business who comes up with great ideas and creates headaches for the rest of the team.
Liz is the other owner (the boss) and is responsible for the overall management of the business.
Liz will work wherever she is needed and spends most of her time in sales at the front counter or at her desk in the staff room working on the business.
Cassie is the office administrator and handles all the email and web sales. Cassie is generally the person who answers the phone and is very knowledgeable with all parts of the business. If she can’t answer your questions or assist you then she will put you through to the person who can. As our longest serving employee she knows as much about what’s going on as anyone and is Ron’s right hand when it comes to following up enquiries and chasing up factory stock.
Kim is the newest member of our team and job shares the front counter with Rosie. Kim has extensive retail experience and her passion for customer service ensures your satisfaction. Kim is responsible for display and presentation. Although customers are her main priority, you will often find her cleaning, moving stock around or changing the window display.